On 11/8/05, Allan Odgaard throw-away-1@macromates.com wrote:
On 08/11/2005, at 5.55, Paul Bissex wrote:
What's the official procedure for filing bug reports? There's this mailing list, bugs@macromates.com, the various areas of the wiki, the FogBugz site... what's the best way to deliver bug reports without driving Allan to distraction?
[snip]
In principle I would like to use FogBugz for everything, but it has two drawbacks:
- users can't search the database, hence this list is better for
what's likely to become a duplicate
- one has to manually click "subscribe" to be notified about
changes to the ticket, which no-one does, hence email is better (for the reporter) when I'm likely going to request more info (there are several open tickets in the database with status "waiting for more info")
Hope it helped clarify it a little.
That helped a lot, thanks! I took the liberty of turning it into a page on the Wiki, with a link from the FAQ:
http://macromates.com/wiki/pmwiki?n=Main.BugReporting
Re FogBugz, I know you probably don't want to get into this, but how about switching to a system that works more the way you want? Especially since the FogBugz DB seems so lightly populated at present. Trac or Mantis might give you more flexibility (just no Bugzilla, please god no Bugzilla). IIRC you indicated some obstacles with your current hosting situtation, but I'm sure you could find users willing to help with that (myself included). Sorry if I'm opening up a can of worms here. Of course you can organize the flow of information however you want!
pb
-- paul bissex 69.55.225.29 01061-0847 72°39'71"W 42°19'42"N