Customer service for Textmate "is what it is". The application is developed by one person. It is not realistic to assume that one person can answer every question, fulfill every request and develop the next iteration of the program. He has to have a life too :)
It just seemed silly for someone to suggest closing the mailing list because the developer doesn't answer every question posted here. Everyday I see users answering other users questions we all benefit from each other.
From: Yuhan Hao
<yuhanhao@gmail.com>
To: TextMate users <textmate@lists.macromates.com>
Sent: Saturday, July 23, 2011 10:30 PM
Subject: [TxMt] Re: Lion Version and Auto Save?
You are absolutely right. But I am sure you are not s customer service guy who should never say this.
On Jul 23, 2011, at 9:58 PM, Jason Cotter wrote:
If you are unhappy with Textmate support, find a new editor.
Sent from my iPhone
On Jul 23, 2011, at 1:36 PM, "Mario \"Kuroir\" Ricalde" <
mario@kuroir.com> wrote:
It's a problem when most of the user lists are about trashing Textmate and making it look "forgotten by the creator". Just saying.
█ Mario "Kuroir" Ricalde
█ Front-end Engineer
█ kuroir@twitter
█ +1 (415) 800-415-4
On Sat, Jul 23, 2011 at 12:34 PM, Adam Merrifield
<macagp@gmail.com> wrote:
This is a community mailing list and we all help each other out. I don't see that Allan needs to be here all the time. If he were to personally read and answer every message in the list he would never get anything done.
If he closed it we'd all lose out. I don't care who answers my question, I'm just thankful that it gets answered.
Adam Merrifield
820 Strasburg rd, Kitchener,
Ontario, N2E 2Y3, Canada
Office: 519-489-6033
Cell: 519-574-9788
I know he is. He's always answered when I log into iRC and as something; but he should also be here. And if he's not going to be here, he should think about closing this mailing lists.
█ Mario "Kuroir" Ricalde
█ Front-end Engineer
█ kuroir@twitter
█ +1 (415) 800-415-4
On Sat, Jul 23, 2011 at 12:00 PM, Adam Merrifield
<macagp@gmail.com> wrote:
You'll find Allan on IRC. he's been helping out there.
Adam Merrifield
820 Strasburg rd, Kitchener,
Ontario, N2E 2Y3, Canada
Office: 519-489-6033
Cell: 519-574-9788
The guy who should be answering to this emails would be Allan, and he hasn't appear on any of these threads regarding Lion....
█ Mario "Kuroir" Ricalde
█ Front-end Engineer
█ kuroir@twitter
█ +1 (415) 800-415-4
On Sat, Jul 23, 2011 at 10:37 AM, DZ-Jay
<dz@caribe.net> wrote:
Maybe in TextMate 3.0
(Sorry, I couldn't resist :)
dZ.
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